Homeowners and clients
A dispute over a job: one file, a written answer
Homeowner or pro, you open a dispute against someone you have already exchanged messages with on Batizzy. The other party replies in the same file. The Batizzy team reviews it and gives both sides its position in writing. This mediation is free and optional; the usual Belgian remedies stay open.
What you do with it
One file per disagreement
The job concerned, the reason, proof as a link (photo, document). Each step is dated in the file's history.
The other party replies
They read the file and reply in the same place.
A written position
The Batizzy team reviews the file and gives its position; both parties are notified.
Belgian remedies stay open
Consumer Mediation Service, Construction Conciliation Commission, the courts: the help page explains when to turn to them.
Related features
Job site messaging
One conversation per job and per pro, photos and files included, history kept.
Quote comparison
The quotes for your project lined up: price, gap, deposit, validity, reviews.
Site visits and worksheets
The office prepares, the technician fills it in on site, the client signs on the same screen.
Homeowner or pro, the account is free
Always for homeowners; for pros, everything is included during the beta.